Name: January 22: Chengdu's 1st Hospitality & Retail Seminar
Start: 2019-01-22T18:00+1:00
End: 2019-01-22T20:30+1:00
Location: January 22: Chengdu's 1st Hospitality & Retail Seminar

Profile

The British Chamber of Commerce is holding its 1st Tourism and Hospitality Conference to herald the development of this sector with insights to enhance the prospect of profitable opportunities.

Tourism and Hospitality

The hospitality sector has extraordinary value as it interlinks with so many other industries including retail, tourism and restaurants. Understanding the importance of good customer service is, therefore, essential for any healthy business by creating new customers, keeping loyal customers, and developing referrals for future customers.Every individual in a business is responsible for excellent service, because by responding to customers’ requests quickly and efficiently, the chances are that they will stay and buy more. Client retention is more effective then constantly seeking business.

Keynote Speaker

Kate Buhler

Consultant at Profitable to Train, has 25 years’ experience in the luxury hotel industry from a cross section of cultures and backgrounds. A world renowned expert in boosting profitability and increasing job satisfaction for enhanced business performance.

Hosted by

Kurt Macher

General Manager for Temple House has a wealth of experience in the hospitality industry, having held a number of managerial positions with hotel groups such as Four Seasons and The Peninsula Group. With over 20 years’ experience, Kurt has been at the forefront on many of the trends and has a proven track record of excellent client service as he was nominated as a finalist for the Hotelier Award 2018.

Panel Speakers