Profile
The 2nd Hospitality and Retail Seminar
Join us on Wednesday the 19th of June for our second Hospitality and Retail seminar! The focus of the seminar will be on young staff retention.
A strong economy, rising global consumer purchasing power, and digital innovation have all fueled record growth in the travel and hospitality industry, with China’s hospitality market being cited as “among the most important-if not the most important-markets for global operators” (ATKearney). Nevertheless, staff retention remains one of the biggest challenges facing the industry, particularly among staff of the younger generation.This is particularly problematic in a customer service orientated industry, as a high staff turnover disrupts the continuity of service and undermines the ability to build the interpersonal relationships that define effective teams.
The speakers hail from a range of backgrounds and will together offer a rounded overview of how to best retain staff from the younger generation in today’s changing professional landscape. In additional to lectures by general and HR managers, there will be a lecture on sleep and mental health, offering a multifaceted approach to supporting the well-being of your staff.
Host and speaker
Kurt Macher
The General Manager for Temple House has a wealth of experience in the hospitality industry, having held a number of managerial positions with hotel groups such as Four Seasons and The Peninsula Group. With over 20 years’ experience, Kurt has been at the forefront on many of the trends and has a proven track record of excellent client service. Nominated as a finalist for the Hotelier Award 2018.
Guest Speakers
Sonja Song
The Global Human Resources Manager for Ctrip, the leading online travel agent in Asia. Her areas of specialization include running HR Integration campaigns after M&A’s, the development of effective & evidence-based HR solutions concerning human factors in organization intervention and business development consultancy between European and Asian markets. Having lived in three and worked in three continents she brings a truly global perspective.
Dr. Jerome Liew
A general practitioner at Chengdu Shenton Health, Dr. Liew was trained and qualified in Australia and has 9 years of clinical experience. He has special interest in general men and women’s health, general paediatrics, preventive health, chronic disease management and mental health. He will be giving a special lecture titled ‘sleeping well in bustling Chengdu’.
Event Details
Date & Time
19th June
16:00 – 18:00
Tickets
Member：100 RMB
Non-Member: 200 RMB
Address
The Temple House No.81 Bitieshi Street, Jinjiang District, Chengdu
成都市锦江区笔帖式街81号 博舍酒店
Scan the code below to register!
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